Stuffed Ark - Ordering and Shipping

	Ordering & Shipping Info
	We accept American Express, Mastercard, Visa and Discover Gift cards may not work if the card issuer cannot verify a billing address.

		800-530-6391
We ship orders to the 48 contiguous United States and to APO/FPO military addresses by either US Postal Service or UPS Ground Service as appropriate. We ship orders to Canada, Alaska and Hawaii by US Postal Service only subject to additional cost and weight rules.
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	Domestic U.S. Shipping Charges from Northern California are added to each order
Includes Insurance and Tracking Orders placed before 10:00 AM Pacific Time Monday thru Friday will ship the same day. Orders placed after 10:00 AM will ship on the next business day.

Standard Ground Shipping
The standard flat rates below are for packages weighing three pounds or less addressed to a post office box, an APO/FPO address or a street address in the 48 contiguous United States. Please call or email for oversize shipping rates.
Total Retail Order	Shipping & Handling Charge
Under $25	$8.95
$25 to $100	$12.95
$100 to $300	$20.95
Over $300	$25.95
Additional Information and Oversize Shipping Quotes Contact us by email, or call 800-530-6391 from 9:00 AM to 8:00 PM Pacific Time Monday through Friday.

Express Shipping

We offer USPS Express shipping to the 48 contiguous United States for packages weighing three pounds or less which fit into a 12 inch cube box or smaller for $44.95.

Express delivery will be two to three business days after the date of shipment. A signature is required upon delivery for all Express packages.

If a notice stating "No Express or USPS shipments" appears on our product page, please call or email us to discuss possible shipping arrangements.

Canadian Orders

We ship orders weighing 3 pounds or less to Canada via USPS Priority International for a flat rate of $36.95. The customer is responsible for all duties and fees charged in Canada. Call or email for a shipping quote on orders over 3 pounds.

International Orders
Except Canada

Because of the increased cost and regulation of international shipment, we no longer offer delivery outside of the United States and Canada.

UPS Business Days exclude Saturday, Sunday and certain holidays.

UPS Address Correction Surcharge When the delivery address provided by the Customer is found by UPS to be incorrect or incomplete, an address correction surcharge made by UPS may be applied to the Customer's credit card.

Communication with Stuffed Ark

Web Pages
Our web pages present information which is intended to be accurate at the time of publication. We make a reasonable effort to keep our web pages up to date, but circumstances can change and errors can occur. Before you rely on web page information to make an important decision, you should contact us for verification.

Email
Order confirmation is sent by Stuffed Ark within five minutes to the email address entered on the shopping cart. Tracking information is sent to the same email address by the shipping provider on the day that the order is processed and shipped. If you incorrectly type your address, use multiple email addresses, or use a spam filter you may miss these messages.

Telephone
We offer a toll-free telephone number for customer convenience. If you call our toll-free number, you may reach an answering machine. Please leave a message. We will return your call.

Postal Mail
Orders sent by postal mail account for less than 1% of our business. Accuracy and security can be less, and processing can take longer.

Internet Order Entry
Orders placed through our Americart secure server arrive here quickly, safely and in a format that allows for rapid processing. Over 95% of our customers use our on-line shopping cart.

Ongoing Customer Communication
From time to time we may communicate with our customers via email containing information about new merchandise, special sales, etc. If you do not wish to receive this information, we will promptly remove your address from our customer list.

Return and Refund Policy
If you are less than 100% satisfied with any retail order from Stuffed Ark, let us know within 5 days of receipt and return your merchandise in its original condition within 15 days of receipt for exchange or refund.
Return your merchandise in its original condition, including attached original hangtags, along with a copy of your sales receipt within 15 days of receipt, and we will exchange the merchandise or refund the merchandise amount. Original shipping charges are not refundable. Return shipping fees are the responsibility of the sender, as are shipping fees back to the sender if an exchange has been requested. Refunds are processed within 2 business days of receipt. Carrier fees for "refused" and "return to sender" returns are the responsibility of the ordering customer, and will be deducted from any merchandise credit. If you paid with a personal check or money order, we will issue a refund check; if you used a credit card, we will credit your account.	Shipments arriving with damaged or missing merchandise must be reported to us within 5 days so we can assist you with the claim process. We cannot issue a refund for merchandise which is damaged on its way back to us or which we do not receive. To be sure that your return qualifies for a refund, we strongly suggest that it be sent via an insured shipping method such as USPS Insured Priority Mail or UPS. Wholesale, commercial and special purchase orders are not eligible for refund. Delivery delays resulting from terrorism, government, or acts of God will not entitle the customer to a refund of shipping charges from Stuffed Ark, UPS or USPS.
Send returns to: Stuffed Ark.Com 4790 Luneman Road Placerville, CA 95667

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